Accounting Office

Concur Travel is UC Riverside’s preferred online booking tool for arranging business travel. Booking through Concur provides access to UC-negotiated airfare, lodging, and rental car rates and helps ensure compliance with UC and UCR travel policies. Concur also offers UC-exclusive benefits not available on other booking sites, including discounted airfare on major airlines such as American, United, Delta, JetBlue, and Southwest; reduced hotel rates at Marriott, Starwood, Club Quarters, and select local hotels; and rental car discounts with Hertz, National, and Enterprise that include built-in insurance coverage. In addition, UC Riverside’s travel insurance automatically covers all trips booked through Concur.

Bookings made through Concur are serviced by UC’s contracted travel agency, Anthony Travel. A service fee of $3.00 is charged for each airline ticket (domestic or international), $3.00 for a hotel-only reservation, and $3.00 for a car-only reservation. These fees apply per reservation and are allowable travel expenses.

Reservations made in Concur integrate directly with Concur Expense, allowing trip details and receipts to flow automatically into the Travel Expense Report and supporting the University’s duty of care obligations. To ensure full functionality, travelers should complete their Concur Profile before booking travel. Departments may determine whether travel is booked by the traveler or a designated Concur Delegate. An approved Pre-Trip Request is required before booking airfare and is considered a best practice for all University travel.

Anthony Travel is UC Riverside’s designated travel management company and supports UCR travelers with both online and agent-assisted booking services. Travelers may book directly through Concur Travel or contact an Anthony Travel agent for assistance with more complex itineraries, including international, group, or multi-segment travel. When booking by phone or email, the traveler or delegate must provide an approved Pre-Trip Request ID.

Anthony Travel provides UC-dedicated agents who are familiar with campus travel policies and negotiated rates. Services include booking air, rail, lodging, and rental cars; issuing tickets and itineraries; assisting with exchanges or cancellations; and providing 24/7 support. Booking through Anthony Travel helps reduce out-of-pocket costs through direct billing and allows unused tickets or credits to be reallocated within the University when permitted.

Anthony Travel Fees

Look before you book! Review the University Business Travel Transaction Fee Chart below for the business travel transaction fees for booking in Concur or with an Anthony Travel agent over the phone.  

*If a traveler books their reservation using the Concur Online Booking Tool and has a question requiring assistance from an agent, there is no upcharge for the call/consultation. If a traveler conducts a search in the OBT, but then needs assistance from an agent and the agent books and tickets the reservation, the $25/$35 agent fee is charged.

Agent-Assisted Support

For assistance with your reservations, cancellations and/or changes, please contact our dedicated Anthony Travel account manager:

Kim Buslach
(909) 321-3588 | ucr@anthonytravel.com
Hours: 8am - 5pm PST, Monday - Friday

After Hours Support - If you are calling after 5pm PT and require assistance with your trip, please contact a CCRA after-hours representative at (800) 530-2560 and give your VIT code S3T2F.

In limited circumstances, travel arrangements may be booked outside of Concur or Anthony Travel—such as when a conference requires booking directly with a host hotel or when contracted options are not available. When direct booking is used, travelers are responsible for ensuring that the reservation complies with UC and UCR travel policy and that all required documentation is retained.

Travel booked outside of Concur must still be recorded in Concur, and applicable expenses must be included on the Travel Expense Report. Travelers should review cancellation and refund terms carefully before completing any direct booking.

Departments may designate a Concur Delegate to book travel on behalf of a traveler. Delegates may submit Pre-Trip Requests, make reservations, and prepare Expense Reports as authorized by the department. Separation-of-duties requirements apply, and delegates must follow University payment and approval rules when arranging travel.

For guest travelers and students (non-employee), a Concur Delegate is responsible for submitting both the Pre-Trip Request and the Travel Expense Report, as guests do not have access to Concur. Before travel activity can be processed, the Concur Delegate must associate the guest traveler with the appropriate departmental accountability structure using the University’s Guest Traveler Routing system. This step ensures that requests and expenses route through the correct approval workflow. Use of the Guest Traveler Routing system requires access to the campus network or VPN and assignment of the Concur Delegate role in EACS. See the Guest Traveler Routing guide for more information.

Preferred payment methods for booking business travel include direct charge through Concur or Anthony Travel and the traveler’s University-issued Travel & Entertainment (T&E) Card. In limited circumstances, departmental staff may use a Procurement Card (PCard) to purchase travel on behalf of a traveler, subject to separation-of-duties requirements. When necessary, travelers may use personal funds and request reimbursement after travel through Concur Expense.

Certain benefits, such as automatic traveler insurance registration, may not apply when alternative payment methods are used.

Some travel arrangements require additional review or approval due to cost, funding source, class of service, or other policy considerations. Travelers and departments are responsible for obtaining any required approvals before booking and for retaining supporting documentation.

Exceptional approvals must be documented and do not override UC or UCR travel policy requirements.

Access to Concur is managed by departmental Systems Access Administrators (SAAs). Travelers and delegates must be assigned the appropriate roles before submitting Pre-Trip Requests, booking travel, or preparing Expense Reports. Completing a Concur Profile in advance supports a smoother booking and reporting experience.

Pre-Trip Requests do not close automatically after travel ends. If a trip is canceled or does not occur, the request must be manually canceled in Concur. Submitting a Pre-Trip Request supports risk management and duty of care by allowing the University to identify and assist travelers during significant disruptions.

For guest travelers and students (non-employee), a Concur Delegate is responsible for submitting both the Pre-Trip Request and the Travel Expense Report, as guests do not have access to Concur. Before travel activity can be processed, the Concur Delegate must associate the guest traveler with the appropriate departmental accountability structure using the University’s Guest Traveler Routing system. This step ensures that requests and expenses route through the correct approval workflow. Use of the Guest Traveler Routing system requires access to the campus network or VPN and assignment of the Concur Delegate role in EACS. See the Guest Traveler Routing guide for more information.

Learn more about Concur Travel and Expense Roles here.