Accounting Office

Travel is UCR’s third largest controllable expense and it is for this reason that today most companies utilize a corporate card program.  Use the USBANK visa card whenever possible for the payment of business expenses, including air and auto transportation, hotel, meals, etc.  The card is not transferable and must not be loaned or given to anyone else.

No.  Unlike other Visa  cards that have a revolving line of credit, the USBANK Corporate Card is a charge card.  The balance is payable in full before the next billing.

This account is to be used for reimbursable business expenses.  Therefore, USBANK does not report the activity to any credit bureaus.  If any portion of your account balance reaches 180-days past due, the delinquency will be reported to your credit bureau.  You should not reference this card as a credit liability. 

No.  You will need to call USBANK Customer Service at 1-800-344-5696 to activate your card via your social security number and zip code.  At this point, your card is ready for use.

Cash can be accessed at over 230,000 ATMs and 371,500 member banks worldwide.  There is a 2.5% transaction fee when you access a cash advance with a $2.00 minimum fee.  Appropriate documentation such as cash advance receipts may be required in accordance with UCR’s travel policy.

Because of the worldwide merchant acceptance of the Visa card, the need for cash advances is greatly reduced.  Based on previous cash needs, you have been assigned an appropriate amount of cash by UCR.  Your cash availability is a pool of cash that is replenished each time you make a payment to your account.  In addition, ATMs are generally limited to $200 per machine and three transactions per 24-hour period.  Cash may also be obtained from a Visa member bank.  Please verify the ATM is part of The PLUS System, Visa Network, or is a Visa Member Bank.

For the nearest US location, please call 1-800-THE-PLUS or 1-800-VISA-911.  When traveling internationally, please call the Visa  Assistance Center collect at 410-581-9994.

It is the employee’s responsibility to ensure payment in full is received at USBANK prior to the next billing cycle.  

Your account cycles on the 25th of each month at which time a statement is produced.

No.  Please submit your travel expense voucher within 21 days of completing the trip.  It is important that timely expense reports are submitted to ensure prompt reimbursement.

Yes.  Even though you have been reimbursed for business expenses, you should review your statement for accuracy.  This will ensure that your account always remains in proper balance.  If you have not received your statement, please contact USBANK Customer Service at 1-800-344-5696. The bill should be paid in full to USBANK within 30 days of receipt.

There is not a late fee applied at 30 days past due. However at 60 days past due a late fee of 2.5% will be applied to the current outstanding balance and card will be suspended.  If still no payment applied before 90 days past due, there will be a 2.5% late fee and the card will be closed.

Refer to the back of your statement for billing inquiries/problems or questions.  USBANK must hear from you no later than 60 days from the original statement date on which the charge in question appeared.  Be sure to keep records of all discussions, including the name of the Customer Service Representative.  If you have any questions or need further clarification, please  contact USBANK Customer Service at 1-800-344-5696.

After USBANK has received notification, USBANK will suspend the amount in question.  While USBANK is conducting an investigation, you do not need to pay the amount of the charge which is in dispute; however, you are obligated to pay the entire balance of  charges that are not in question.

Conversion rates are determined on the day Visa receives the transaction.  Visa calculates the rate by averaging the government mandated rate and the wholesale market rate.  The cardholder will see an exact conversion rate on their monthly statement. There is a 1.5% Conversion fee.  For a cardholder to receive an approximate conversion rate, or US dollar amount on a posted transaction the cardholder should contact USBANK Customer Service at 1-800-344-5696.

Your USBANK Corporate Card offers primary car rental insurance.  This coverage is worldwide up to the full value of most rental cars for damage or theft when the rental is primarily for business purposes for a period of up to 31 consecutive days.  The entire rental transaction must be paid with your USBANK Corporate Card and you must decline the rental company’s collision damage waiver option or similar provision offered by the car rental company.

If you have an accident, you must contact the Visa Assistance Center immediately but no later than 20 days following the date of damage or theft at 1-800-VISA-911.  A claim package will be sent to you.  Please complete and sign all appropriate forms.  All forms must be returned within 90 days even if you have not received all the required documentation.

As a USBANK Corporate Card cardholder or USBANK Central Travel Account user, you will be insured automatically against accidental bodily injuries that are the sole cause of death or dismemberment while riding in, boarding or alighting from an aircraft, land or water conveyance operated by a common carrier licensed to carry passengers for hire, provided the entire travel fare(s) has been charged on your USBANK Corporate Card.

The proceeds will go to the beneficiary you designated on your life insurance beneficiary form.

USBANK provides lost/damaged assistance when the common carrier ticket was charged to your USBANK Corporate Card.  Please contact UCR’s Travel office.

Immediately call USBANK Customer Service at 1-800-344-5696.  A report will be filed and a new card with a new account number will be issued.

If a merchant fails to receive an authorization, they may decline the transaction.  The merchant may obtain a manual (verbal) authorization by contacting USBANK Customer Service at 1-800-344-5696.  The customer service representative will review the status of the account and if the account meets approval criteria, the manual authorization will be provided.

Contact USBANK Customer Service at 1-800-344-5696, 24 hours a day, 365 days a year.